Returns & Refunds Policy

Returns

We offer exchanges or returns if you receive a product with a manufacturing defect or damage. To maintain the quality and safety of our products, we can only accept returns or exchanges for items that remain unopened and unused.

Eligibility for Returns: Returns must be initiated within 15 days from the date of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.

*Non-Returnable Items: Opened or used products are not eligible for return.

Return Process

To initiate a return, please contact our customer service team at WhatsApp +966 55 030 4412 with your order number and reason for return. Customers are responsible for return shipping costs.

Refunds

* Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

* If approved, your refund will be processed via the original payment method within 5-7 business days. Refund times may vary depending on your bank.

Wrong Orders

If you receive an incorrect / defective product, please contact our Customer Care team WhatsApp +966 55 030 4412. We will ly rectify any discrepancies and ensure the timely dispatch of the correct product.

For any questions or concerns, please contact us at:

Email: [email protected]

Phone: +966 55 030 4412

Customer Service Hours: Sunday - Thursday (8am - 4pm)

Thank you for choosing LOCA!